Cookies Policy

We strive to comply with current English and EU Cookie Law regulations in relation to our use of cookies. Cookies are utilised on our website to collect information about your access to the site. These cookies consist of pieces of information, including a unique reference code, which are transferred from our website to your device. They are used to store and, in some cases, track information about you.

Some of the cookies we employ are temporary and will expire at the end of your web session when you close your browser. Others are designed to remember you when you revisit our site and have a longer lifespan. It’s important to note that all the cookies used on our website are set by us.

While most computer and some mobile web browsers automatically accept cookies, you have the option to modify your browser settings to prevent this or to receive notifications whenever a cookie is set. Adjusting your browser settings to block or delete cookies may impact your ability to fully utilise the features of our site.

We recommend reviewing your browser’s settings to manage cookies according to your preferences.

Our cookies will be used for:

Essential session management

Creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;

  • Recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
  • Recognising if a visitor to the site is registered with us in any way;
  • We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site. 

Functionality

Customising elements of the promotional layout and/or content of the pages of the site.

Performance and measurement

Collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

How we use what we collect

We use information about you to:

  • Present site content effectively to you.
  • Provide information, products and services that you request, or (with your consent) which we think may interest you.
  • Carry out our contracts with you.
  • Allow you to use our interactive services if you want to.
  • Tell you, our charges.
If you don’t want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at info@pcpclaimsadvisor.co.uk and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.

Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

We only keep your personal data for as long as necessary to use it as described above and/or for as long as we have your permission. In any event, we will conduct regular reviews to ascertain the need for retention.

Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business, or our company, we can disclose it to the potential buyer.
  • We can disclose it to other businesses in our group.
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
  • We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data.

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

Your rights

You can ask us not to use date for marketing. You can do this by ticking the relevant boxes on our forms, or contacting us by email at info@pcpclaimsadvisor.co.uk.

Under the GDPR, you have the right to:

  • Request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • Request that your personal data be transferred to another person (data portability);
  • Be informed of what data processing is taking place;
  • Restrict processing;
  • To object to processing of your personal data; and
  • Complain to a supervisory authority.

Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

Dispute Resolution

The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.